Warn a Customer of Credit Suspension
A Warn a Customer of Credit Suspension letter is written by the seller company when the client fails to make the payment for the order purchased. This is the kind of a letter that is written when other ways to communicate with the client fails for instance if the client does not reply to you on the call. Specify in the letter that you did not have any other option but to write a warning letter. While writing the letter, make certain that you are calm and polite. Even if the customer has failed to make the payments, you cannot include any harsh words in the letter. Also, assure the customer that you value their business, and the company is very happy working with them.
Since it is a professional letter, ensure that you follow the formal format. Write the letter in 3 paragraphs that is the introduction, body and the conclusion. This is the best way to write an effective formal letter. If you do not know how to draft one, the sample letter below will help you give an idea of how to write an effective one.
Below mentioned is the sample of warn a customer for suspension letter
2134 Arthur Road
Subject: Warning to credit suspension
Dear Veronica Demnisa,
You are a valued customer since years, and we have loved doing business with your through years. While reviewing your file today, we noticed that you had not paid the past due (bill dated – DD/MM/YYYY) and it is over 90 days now. You had been given reminders twice on DD/MM/YYYY and DD/MM/YYYY, but we did not get any response. Since we have been doing business for five years now, you are well aware of the fact that all the invoices are due 30 days net.
You had been given reminders twice on DD/MM/YYYY and DD/MM/YYYY, but we did not get any response. Since we have been doing business for five years now, you are well aware of the fact that all the invoices are due 30 days net. According to the company rules, we are left with no other option but to send you this last and final warning letter. If you do not clear the past dues before DD/MM/YYYY, we will have to take legal action against you.
We request you to contact our accounts department and discuss with them the different payment modes and also the total amount (including the penalty) to be paid. After you make the payment, the account will be re-activated, and till then it is canceled. We appreciate your business and look forward to working with you in the future.