Restaurant Complaint Letter, Sample & Format

Restaurant Complaint LetterA Restaurant complaint letter is usually sent by a patron or customer of the restaurant who experienced some bad dining services and now writes to make a complaint about the bad service to the restaurant management. The letter should provide the details of the bad incident with the restaurant so that the restaurant management can conduct an investigation.


Roy M. Lewis

1899 Moore Avenue
Waco, TX 76701

February 15, 2011


Customer Service Manager

Noble Fine Dining

1900 Rodeo Drive
Alexander City, AL 38810

Dear Sir/Madam

RE: Complaint against Bad Service

I wish to make a formal complaint against your restaurant staff last evening over their bad service, which spoiled my evening with my girlfriend.

I was greatly disappointed that my Valentine’s special was spoiled by the poor attitude of your staff. They were unprofessional in their service with their snickering and whisperings in front of the romantic couples in your restaurant which caused awkwardness amongst the couples, who were celebrating Valentine’s Day. Their bad service was a real damper for all couples at your restaurant.

I hope that you will look into this matter and train your staff properly to have the appropriate behavior befitting the occasion. I am quite hesitant to return to your restaurant for future celebrations.

Yours sincerely,

Roy Lewis

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