Response Letter to a Complaint, Sample & Format

A Response letter to a Complaint is written by the company in response to a complaint received. The letter refers to the complaint of the customer and addresses the issue of the complaint, hopefully providing a satisfactory reason or solution to appease the customer. A response letter projects a good image of the company to the customer.

From:

Customer Service

Beautiful Drapes

9938 Green Leaf Avenue
Alexander City, AL 83332

January 28, 2011

To:

Nellie Myers

2372 Joes Road
Albany, NY 12207

Dear Madam

RE: Response to Complaint

We refer to your letter of complaint dated January 24, 2011. Thank you for writing to us on your experience with our products. We appreciate the good feedback to improve our products and services.

It is common for some materials to shrink a little after its first wash. Please allow us to apologize that our service staff did not caution you of this fact for the drape you purchased. You are welcome to make a change on the product purchased as it is our policy to satisfy our customers. Every home should have the best fittings and drapes.

Please come in during our office hours to make the change with your right measurements for your new set of drapes. We hope that your home will be beautifully draped with more Beautiful Drapes products.

Yours sincerely,

Customer Service

Beautiful Drapes

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