Letter To Cancel An Order, Sample & Format
A Letter to Cancel an Order is a cancellation letter for any order. The letter may be written by either a business organization to its client or customer or by a client or customer to a business organization to cancel a purchase. The request for cancellation of the purchase should be initiated as soon as the need arises for the same. The cancellation of the order may be due to several reasons, such as an extension in the date of product’s delivery, a fault in quality or unavailability of the product.
Since the letter puts forth a request to cancel the purchase, the tone of the letter should be very polite. The writer should incorporate in the letter the reason for which the order is being canceled. The letter should include all the important details about the order, such as the date of placing the order, the number of the order, the name of the product, etc. The letter should be concluded by restating the request for the cancellation and apologizing for the same.
The following is a sample of a Letter to Cancel an Order by a business organization to a client.
Senior Sales Manager,
Invest India Pvt. Ltd.,
Melbourne, ME 3003,
Charles and Bay Foundation
32-La Trobe Street,
Melbourne, ME 3000,
Subject: Cancellation of Order of 552 SNY Bedsheets
Dear Mr. Barnaby Nigel,
I am writing to you concerning your order number 43353434 for the purchase of 552 SNY Bedsheets which was placed on DD/MM/YYYY. We understand that you may be waiting for the delivery of your order, which was supposed to be delivered, as promised, on or before DD/MM/YYYY. However, due to certain reasons, we had to cancel your order.
The arrangements for the timely delivery of the product had been made in advance. However, due to the unfavorable weather conditions, had caused certain faults in delivering the order to you. The condition of the bedsheets was not in a position to be delivered to you. Hence, the management had decided to cancel the order. Even though we understand that you required the order on an urgent basis and that you had requested for the delivery of the same as soon as possible, we could not deliver the products to you in a tampered condition.
However, to resolve the issue, we can either place a fresh order for 552 SNY Bedsheets which we can assure to deliver to you on or before DD/MM/YYYY, or we can return the money that you have paid for the order. We request you to let us know your decision at the earliest.
We value our business with you.
Senior Sales Manager,
Invest India Pvt. Ltd.