Feedback Letter to Customer

Introduction :

Customers or clients are an important part of any business. Without them, the business is nothing. It is important for the business to maintain a healthy relationship with its clients, i.e., by taking and providing feedback to them. It is a way to tell them that their opinion is important for the business. A person writes feedback letter to his customer/clients to tell them how it was working for them when that person is about to retire.

A feedback letter to the customer is a formal letter written by an individual or an organization to that customer for whom their service period is over. It contains their experience of having worked for them and how they wish to remain in touch in the future too. It is considered as good business ethics and raises goodwill of the person in the market. It also helps in attracting new customers. Check out the sample to write a good email template letter.


Sample :

The following is the sample of feedback letter to customers.



Shrikant Verma,


P&R Pvt. Ltd.



P K Rai,

C-4, Housing Colony,


Subject – Feedback Letter.

Dear Mr. Rai,

On behalf of P&R Pvt. Ltd, I would like to congratulate you on completion of 5 years of service with us. It has been a great opportunity for us to have worked for you.

As you know, according to the terms and conditions of our servicing contract, we serve for a maximum period of 5 years to our clients. You are one of our most valuable clients for having visited us frequently. Your trust in us has never wavered no matter what. Thank you for trusting us.

We, at P&R Pvt Ltd., have always aimed to provide the best detectives to our clients to help them solve their problems. We select our detectives after rigorous training and a proper procedure so that we choose the candidate with the best skills and talent, as being a detective means having a great mind. We are glad that not only you liked our services but also recommended to others because of which the number of customers has increased. P&R Pvt. Ltd. that started ten years ago as a small firm with only two members had now close to 100 members and had served more than 1000 clients till date.

We hope your experience was good with us. Also, we hope to stay in touch with you if you ever need us in future.

Yours Sincerely,

Shrikant Verma,


P&R Pvt. Ltd.

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