Customer Service Letter

Customer Service Letter



When a customer buys a product, he/she will have to share his/her contact details with the company. These contact information are later on used to communicate with the customer regarding the product like asking them for feedback, reminding them when it is time for servicing, informing them about related goods and/or accessories and even exchange offers. Letters written with this purpose are known as Customer Service Letters. A Customer service letter could be written by the company to inform its customer of any of the previously mentioned things according to the company records.

A client service letter serves to provide customers with excellent service on the business’s products or services so that the customers are happy and enjoy the comfort of the company’s products in a better way. These letters begin by thanking the customers for their purchase and then it appreciates them for the same. The company assures the clients of the product’s quality and asks for honest feedback. These letters conclude with the company offering the customer any assistance required as far as the product is concerned.


Sample Letter


Theodore L. Brady

The Service Manager

Futuristic Technology Industry

446 Corner Street
Honolulu, HI 98823


Date: 15 August 2016



Sally T. Hill

1629 Byers Lane
Redding, CA 96001


Subject: Service on Futuristic Technology product

Dear Ms. Hill,

Let me begin by thanking you on behalf of Futuristic Technology Industry for purchasing our best selling model, MEL21092 on DD/MM/YYYY. The appliance is most definitely one of our best products, and we sincerely appreciate your choice for the same. At the time of purchase, the product was in perfect condition, and we hope that you are satisfied with it.

If you are satisfied with our product, kindly take a minute to provide us with a feedback and tell us if there is any way in which improve our product and services. Please find attached to this letter a feedback form for the same.

On this note, we would also like to bring to your attention that according to our service records, it is time to service your Futuristic Technology appliance since the first three months are now over. This is going to be a simple check up to ensure that the machine has warmed up to its regular functioning after purchase. It will only take 30 minutes of your time if you can bring the device in during our service hours on Mondays through Fridays, from 10 is to 7 pm.

Please call us for any queries on this customer service offer. Thank you for your kind cooperation. We look forward to your arrival with the appliance.

Thanking you.

Yours Sincerely,

Theodore Brady

Futuristic Technology Industry


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