Customer Complaint Letter, Sample & Format

A Customer complaint letter is usually written by some unhappy customer who is dissatisfied with the bad service or product from a company. He writes in to the company’s complaint department to record his note of displeasure and hopes for an appropriate action to rectify the bad experience or for a justification to be given for the bad service or product.


Rene Merlin

1113 Flag Street
Memphis, MS 94035

May 20, 2010


Complaints & Services Department

Fulbright Postal Services

9901 Maple Street
Memphis, MS 94035

To Whom It May Concern

RE: Letter of Complaint

I am writing to state my complaint over the poor services of your esteemed company, Fulbright Postal Services.

I was shocked to see my parcel left on my doorstep on Friday evening, May 18 2010 upon my return from work at 7pm. There was just a company notice slip attached to the parcel, stating its time and date of delivery, which were May 18, 2010 at 3pm.

I am very annoyed over this kind of service rendered to me, as my parcel could have been stolen. Leaving the parcel on the doorstep is a very irresponsible act as the parcel contents are of importance to the recipient or sender. I am shocked that your company employs such irresponsible practices of delivery.

I would like to request your investigation in this issue and respond with a good clarification of the poor action of service promptly.

Yours sincerely,

Rene Merlin

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