Credit Card Transaction Dispute Letter


Writing a credit card transaction dispute letter is a sure way to get the matter resolved. These days everyone values the customer so that the letter will get a prompt reply. Also, it will serve as a record that you did bring the attention of the authorities to the Matter on time. You can write this letter for a number of reasons like charges for goods or services you didn’t receive, fees for the wrong amount, math errors on your credit card statement, or payments or credits that didn’t get the post to your account.

As it is a formal letter, keep the tone of the letter formal. Don’t use harsh language and make sure that there are no grammatical or spelling errors in the letter. State only genuine reason of grievances as they can be cross-checked. Also, mention in the letter that you have waited and if no action is taken then you will take the matter further.

Sample Letter:


Sonal Ahuja






Manini Menon

Axis Bank



Dear ma’am,

I have a billing issue with my credit card no. 2408 of the amount of Rs. 50,000. I had sent an email before also but got no response. I have been a good customer and paid all my bills on time and have got a favorable response from your agency. But this time I have to say that you have not exhibited your good services. All my calls and emails have been unanswered. It has been more than a month of doing this, and I am quite irritated with the whole procedure. Hence am writing this letter after this I will be taking the matter further.

I had bought a gold set worth taking Rs. 50,000 but due to its poor quality I had to return it within two days of buying it. But even after returning and getting the dues corrected my credit card bill still showed up the amount. I knew the rules regarding getting it fixed within sixty days, so I took prompt action but did not get the prompt response.

I am attaching all the bills and documents related to it and hope the matter gets resolved as soon as possible, and I don’t have to take further action. Please respect your customer and live up to the expectations.

Hope to hear from you soon.

Thanking you

Yours sincerely,

Priti Birgi

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