Complaint Letter to Bank, Sample & Format

Complaint Letter to Bank

Introduction

A customer’s satisfaction with a Company’s services is of utmost importance for a company to make sure that they retain their existing customers as well as bag new ones. Each company has a separate division which deals with any complaints that are brought on by the customers and they all must be addressed as soon as possible to keep the working of the company efficient.

A Complaint Letter to Bank is written by a bank customer to complain about an issue which is unsatisfactory to him or her. The customer writes to the bank’s customer complaint management division and expresses his or her dissatisfaction with whatever service of the Bank that the customer find unsatisfactory. The customer must provide all relevant information related to the service or the case that they are complaining about so that it is easy for the bank to track and investigate the problem as soon as possible.

Sample Letter

The following is a sample of a Complaint Letter to Bank

From:

Jaclyn B. Carrell

4815 Martha Ellen Drive
Glenbrook, NV 89413

DD/MM/YYYY

To:

Customer Service Manager

Oriental Bank

1332 Maple Street

Alexander City, AL 88420

Subject: Complaint against Poor Service

Dear Sir/Madam,

I have been a loyal patron of your bank for the past 12 years; I have nothing but praise all these while over the courteous and efficient services of your staff. But all that changed last week when I dropped by your bank to collect my chequebook.

The front counter staff, Ms. Jean Perkins, was most inefficient. It took her more than 20 minutes before she could even attend to me although there were not many customers present. It took her another 10 minutes to look for my chequebook.

I was able to leave the bank only after almost 30 minutes for a simple task which usually takes me hardly 5 minutes. I hope you understand how important one’s time is and such wastage of my time by your staff is not at all appreciated. I would have still understood if there were a lot of customers in the Bank but there weren’t.

The staff of your bank must be briefed properly about the importance of a customer’s time and should respect one and make sure to attend to them as soon as possible. I have been a loyal customer to your bank since so long because of your efficiency but I am most upset at this event that unfolded with Ms. Jean Perkinds, and I hope that you will look into the matter.

Yours sincerely,

Jaclyn Carrell

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