Complaint Letter to Bank, Sample & Format

A Complaint letter to Bank is written by a bank customer to complain on an issue which is unsatisfactory to him or her. The customer writes in to the bank management and expresses his dissatisfaction with the relevant information so that the bank can investigate and respond to the complaint.

From:

Jaclyn B. Carrell

4815 Martha Ellen Drive
Glenbrook, NV 89413

January 12, 2011

To:

Customer Service Manager

Oriental Bank

1332 Maple Street

Alexander City, AL 88420

Dear Sir/Madam

RE: Complaint against Poor Service

I am a loyal patron of your bank for 12 years; I have nothing but praise all these while over the courteous and efficient services of your staff. But all that changed last week when I dropped by your bank to collect my check book.

The front counter staff, Ms. Jean, was most inefficient. It took me 20 minutes before she could attend to me although there were not many customers. It took her another 15 minutes to look for my check book after disappearing behind the door.

I only exited your bank after 35 minutes for a simple task which usually takes me barely 5 minutes. I am most upset at the event and I hope that you will look into the matter.

Yours sincerely,

Jaclyn Carrell