Complaint Letter for poor service, Sample & Format
Catherine E. Allan
154 Cliffside Drive
Davenport, NY 13750
April 20, 2010
Western World Enterprise
173 Hillcrest Avenue
Boston, MA 02110
Dear Sir / Madam
RE: Complaint letter for poor service
I would like to bring your attention to the poor service that I received from one of your staff at your Boston outlet last Friday, April 18 2010. I was in your store at about 8.30pm when I enquired about some DIY tools with one of your staff.
A Hispanic male in his early 20s of medium built with a slight moustache just looked at me sheepishly and walked away. I thought he was going to get what I enquired. He never came back although I waited 10 minutes.
I could not get his name as there was no name tag on his uniform. The other staff shied away from assisting me further after the incident. When I tried to enquire the same from another staff, I was just informed ‘not available’.
I am very upset with the lack of proper training in customer service your staff seem to exhibit. I am greatly discouraged from returning to patronize your store unless compelled.
Please choose your staff wisely to service your customers well for the long haul.