Complaint Letter, Sample & Format

Complaint LetterThis is a sample complaint letter on the poor service rendered in a restaurant by a patron. The complainant gives the details of the poor service rendered so that the recipient of the letter can take the appropriate action to rectify the situation or to prevent a repeat of the situation.

Samantha Bulwark

233 Flame Street
Memphis, MS 38115

August 27, 2010

Shannon Riley

Planet Shakers Restaurant

52 Main Street
Alexander City, AL 32242

Dear Ms. Riley

Re: Poor Service Rendered

I am writing to complain about the poor service that was rendered to me at your esteemed establishment on August 22, 2010, at about 8 pm. Before my arrival at your restaurant that evening, I had already made a reservation for a party of 6. My reservation was at 7 pm, and my party and I arrived at 6.50pm. We were made to wait for an hour before we were seated.

The table seating was meant for a party of 4, so my party and I were pretty cramped. The service was slow, and no apologies or reasons for the delay in our food were given. The manager was nowhere in sight.

I was greatly disappointed at the bad service at your establishment which was recommended by a friend. It was certainly a bad first experience.

I hope you shall take the appropriate actions to ensure no repeat of such a bad experience to your guests.

Yours sincerely,

Samantha Bulwark

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