Complaint Letter, Sample & Format
This is a sample complaint letter on the poor service rendered in a restaurant by a patron. The complainant gives the details of the poor service rendered so that the recipient of the letter can take the appropriate action to rectify the situation or to prevent a repeat of the situation.
233 Flame Street
Memphis, MS 38115
August 27, 2010
Planet Shakers Restaurant
52 Main Street
Alexander City, AL 32242
Dear Ms. Riley
Re: Poor Service Rendered
I am writing to complain about the poor service that was rendered to me at your esteemed establishment on August 22, 2010, at about 8 pm. Before my arrival at your restaurant that evening, I had already made a reservation for a party of 6. My reservation was at 7 pm, and my party and I arrived at 6.50pm. We were made to wait for an hour before we were seated.
The table seating was meant for a party of 4, so my party and I were pretty cramped. The service was slow, and no apologies or reasons for the delay in our food were given. The manager was nowhere in sight.
I was greatly disappointed at the bad service at your establishment which was recommended by a friend. It was certainly a bad first experience.
I hope you shall take the appropriate actions to ensure no repeat of such a bad experience to your guests.