Business Complaint Letter, Sample & Format

A Business Complaint letter is written to complain about the poor products or services of a business by an individual or company. The bad experience leaves a bad taste in the mouth for the individual or company who wants some actions to be taken to rectify the unfavorable experience. Details of the bad experience should be written precisely for the proper actions to be taken.

From:

Penny E. Benjamin

Production Manager

Production Department

Forrester Goods Enterprise

4835 Stonecoal Road
Toledo, OH 43607

August 15, 2010

To:

Nations Air Conditioning Services Ltd

Sales & Services Department

3609 Junior Avenue
Atlanta, GA 30303

To Whom It May Concern

RE: Business Complaint

I am writing to register a complaint with your company over the poor service I received through an earlier order with your Sales Department.

On July 20, 2010, I had placed an order for 8 units of Nations Air conditioners models NT390 of 1.5 horsepower for my company at the listed address in this letter. But as of today, the order has not been fulfilled.

After my many futile attempts in contacting your sales & services department since my order date, I have to write to record my great disappointment over the poor response service to my complaint. Kindly respond to correct the issue as I am losing faith in your trusted brand of air conditioning products. If no action is taken by August 20, 2010, I shall cancel my order.

I shall be awaiting your prompt action on my complaint.

Yours sincerely,

Ms. Benjamin

Production Manager

Production Department

Forrester Goods Enterprise