Business Apology Letter


A Business Apology letter is crucial to maintaining the good relations between two companies. As one might never know, the paths of these parties may cross again in the future, and so, it would be advisable to issue a business apology letter when the party has created some misunderstanding or ill-feelings on another through some issue or circumstance. When things go wrong because of mistakes the business organization commits, it is necessary to express the apology.

You need to be sorry for the inconveniences caused to other because of you is one thing that you should never forget. Expressing your apology is one thing that you can help you set things back on the right track. You should write an apology letter to the other business or client that the mistake will not happen again in the future. This move from your side will not just help you mend things but build a strong rapport. Also, this business apology letter will create a positive professional image in the mind of the reader. One thing you need to remember is that the apology letter should be sent out immediately after the mistake. Make sure you do not wait for a long time to send the apology letter.

Business Apology Letter – Sample

The sample Business Apology Letter for your reference is given below:


Joan Foster,

Gillespie Enterprise,

29 Kings Street,
Oakland, ME 03253.



William A. Lambert,


Firewall Designs,

15 Hanson Street,
Morristown, NJ 13360.

Re: Apology over a misunderstanding.

Dear Mr. Lambert,

On behalf of Gillespie Enterprise, please accept my sincere apologies over the recent misunderstanding of orders. It seems that there was a miscommunication between our workers which led to the orders placed by your company. Upon my investigation, it seems that my supervisor misquoted the old product code to you at the old pricing, which is no longer available.

It is with my deepest regrets that this has caused a delay in your order shipment. However, we are ready to ship out the right product for you today with a special discount of 15% off the bulk order price.

We hope that this misunderstanding will not jeopardize our good work relations in any way. I will ensure that this kind of miscommunication will not be repeated.

Thank you for your kind understanding on this matter. Any inconvenience is greatly regretted.

Yours sincerely,

Joan Foster

Service Manager

Gillespie Enterprise

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