Business Apology Letter, Sample & Format
29 Kings Street
Oakland, ME 03253
June 28, 2010
William A. Lambert
15 Hanson Street
Morristown, NJ 13360
Dear Mr. Lambert
Re: Apology over misunderstanding
On behalf of Gillespie Enterprise, please accept my sincere apologies over the recent misunderstanding of orders. It seems that there was a miscommunication between our workers which led to the misunderstood orders placed by your company. Upon my investigation, it seems that my supervisor misquoted the old product code to you at the old pricing, which is no longer available.
It is with my deepest regrets that this has caused a delay to your order shipment. However, we are ready to ship out the right product for you today with a special discount of 15% off the bulk order price.
We hope that this misunderstanding will not jeopardize our good work relations in any way. I will ensure that this kind of miscommunication will not be repeated.
Thank you for your kind understanding on this matter. Any inconvenience is greatly regretted.