Business Apology Letter, Sample & Format

Business Apology LetterA Business Apology letter is crucial to maintaining the good relations between two companies. As one might never know, the paths of these parties may cross again in the future and so, it would be advisable to issue a business apology letter when the party has created some misunderstanding or ill-feelings on another through some issue or circumstance.


Joan Foster

Gillespie Enterprise

29 Kings Street
Oakland, ME 03253

June 28, 2010


William A. Lambert


Firewall Designs

15 Hanson Street
Morristown, NJ 13360

Dear Mr. Lambert

Re: Apology over misunderstanding

On behalf of Gillespie Enterprise, please accept my sincere apologies over the recent misunderstanding of orders. It seems that there was a miscommunication between our workers which led to the misunderstood orders placed by your company. Upon my investigation, it seems that my supervisor misquoted the old product code to you at the old pricing, which is no longer available.

It is with my deepest regrets that this has caused a delay in your order shipment. However, we are ready to ship out the right product for you today with a special discount of 15% off the bulk order price.

We hope that this misunderstanding will not jeopardize our good work relations in any way. I will ensure that this kind of miscommunication will not be repeated.

Thank you for your kind understanding on this matter. Any inconvenience is greatly regretted.

Yours sincerely,

Joan Foster

Service Manager

Gillespie Enterprise

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