Apology Letter To Client

An apology letter to a client is written by a service provider to his/ her client. It is a formal letter. To err is human and sometimes a person commits a mistake which could cost the company its client. So this letter is written to apologize for the mistake and in good faith. Be polite and humble and remorseful. Take full responsibility for the mistake so that the client can trust you again. Assure them that it won’t happen.

You can also offer some kind of incentive for this mistake to show that you mean it since your mistake must have caused inconvenience for the client. Check the apology letter to customer for any type of errors be it grammatical or factual. You can explain why the mistake occurred in the first place. This type of apology letter will help in rebuilding the trust of the client. Make sure that you sound genuine while apologizing and that you have seen the error in your ways.

Apology Letter To Client – Sample

The following is a sample of an Apology Letter To Client.


Max Black,

Madax Tailors,

23/1, Broadway Street,

Manhattan, New York.4

4th May 2017


Hemali Shah,

221, Baker Street,

Brooklyn, New York.

Subject: Apologies for losing your Saree

Dear Ms. Hemali,

I would like to inform you that we lost the beige colored saree that you had given us to stitch fall into and make a matching blouse as well as petticoat for the same. I know it is very careless of use to let such a thing happen and believe me we are ashamed about it. For the last 10 years in my business, never has such a thing happened.

The thing is there are a lot of Indians who give us their sarees and your saree was by mistake has been given to a client who was on a vacation in the United States of America and when we contacted her she had already left the country. It is a quite an error on our part and I would like to apologize from the bottom of my heart.

The blouse and petticoat are still with us but the saree was by mistake has been taken another client. Along with this letter I have send the blouse and petticoat and a saree matching the one you had given to us. I hope you will accept it. If you do not like it then please tell us and we will replace it as per your choice.

Sorry for the inconvenience caused to you due to this. I hope you will still be our client. Please forgive us.

Thanking You.

Yours Sincerely,

Max Black

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