Apology Letter For Out Of Stock Item


Every company, be it online or offline, maintains an inventory of the items they have for sale. An inventory can be conceptualized as a reservoir of that particular item. Companies, especially retail stores keep a strict check on their inventories to ensure that they have enough pieces of that product.

Typically, an inventory check is done on a weekly basis to ensure there is sufficient stock or whether items need to be replaced, ordered more or a simple count check. Despite this strict procedure, there exist times when the retailer might not have a particular product in stock. In such cases, the retailer is required to apologize to the customer for nonavailability of the product as a means of maintaining good faith with the client. The seller is then supposed to ensure that the necessary item is ordered and the client is updated with information on the same. Refer to the sample apology Letter for Out of Stock Item  given below:

Apology Letter For Out Of Stock Item – Sample


Mrs. Mittal

2837 Lane

Kuzart house

New Delhi-123432



Amazon India

Saket, South Delhi

New Delhi-123453

Subject: Apology- Item out of stock

Respected Ma’am

This is an auto generated email in response to the order you had placed on DD/MM/YYYY at 11:59 pm. Ma’am, according to our records you were browsing for one piece swimsuits under the brand – Speedo.

You have added a black one piece swimsuit to your wish list. Ma’am, we would like to inform you that due to the recent banning of INR 500 and 1000 rupee notes, our inventory has drastically slowed down. We had not anticipated something like this due to which we are facing a severe shortage of stocks at the moment.

We are extremely sorry for the inconvenience and would like to seek an apology from not only you but all our customers. Never in the history of Amazon has something like this happened.

Our operations team is looking into the matter. We are doing everything in our capacity to replenish our inventories at the earliest. We kindly request you to give us a buffer period of one week to fix the current problems at hand.

As soon as your item is re stocked, we will personally be getting in touch with you- via email. If you would like to be informed via a phone call, please let us know in advance.

We thank you for your patience and look forward to serving you loyally.

Yours Faithfully

Team Amazon

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