Apology Letter Complaint, Sample & Format

An Apology letter complaint is an apology letter that a company writes in response to a complaint received. To maintain good relations with its customers, a company should apologize if the complaint received is contains truth of the problem. The company should respond with some offer of compensation to appease the dissatisfaction of the customer.

From:

Christopher K. Harding

Customer Service Department

Double Quality Products

3132 Wood Drive
Denver, CO 80202

January 12, 2011

To:

Kelsey P. Rees

3713 Rocky Road
Eddington, PA 19020

Dear Ms. Rees

Re: Apology over Default Product

On behalf of Double Quality Products, I would like to apologize for the default product that you have recently purchased. The manufacturer has confirmed that the wiring is not well positioned in the product which causes the appliance to operate slower than normal.

Hence, Double Quality Products would be pleased to offer you a replacement as the fault has been corrected by the manufacturer. But you may opt for a full refund, as per your request in your complaint letter. Please contact our Customer Service during office hours for either option.

We hope that you will continue to feedback to us on our products for improvement and better service to you.

Thank you for your kind understanding on this matter.

Yours sincerely,

Christopher K. Harding

Customer Service Department

Double Quality Products