Airline Complaint Letter, Sample & Format

An airline complaint letter is written by an airline customer who is dissatisfied with the service he received from the airline, either from ground services or flight services. The airline complaint letter should contain details of the incident for the airline management to consider appropriate action on the complaint. This letter is appropriate when the airline does not provide feedback forms.

From:

Rolland M. Barron

2049 Dovetail Drive
Roselle, IL 60172

August 17, 2010

To:

Customer Service

Oriental Airlines

2452 Maple Drive
Alexander City, AL94010

Dear Sir/Madam

RE: Complaint against Bad Service

I am a regular patron on Oriental Airlines since 2004; I have to travel between Asia and the States frequently for my business and I had enjoyed fast and efficient service from Oriental Airlines thus far.

But last week, I was extremely upset over the poor service rendered to my on Oriental. I checked in at your business class counter at 8.30pm for my 10pm flight to Hong Kong at the Los Angeles International Airport on August 10, 2010.

I was shocked to be informed that my reservation has been cancelled by the computer system. No reason or explanation was given and I was not able to secure another seat even in the economy class due to its full capacity. But I have booked my seat 2 weeks ago; yet there was no record of my booking.

Please investigate if there is a glitch in your computer system as I did glean some news of a system update in your airline administration.

I am waiting for your due response on my complaint.

Yours sincerely,

Roland Barron