Airline Complaint Letter, Sample & Format
Rolland M. Barron
2049 Dovetail Drive
Roselle, IL 60172
August 17, 2010
2452 Maple Drive
Alexander City, AL94010
RE: Complaint against Bad Service
I am a regular patron on Oriental Airlines since 2004; I have to travel between Asia and the States frequently for my business and I had enjoyed fast and efficient service from Oriental Airlines thus far.
But last week, I was extremely upset over the poor service rendered to my on Oriental. I checked in at your business class counter at 8.30pm for my 10pm flight to Hong Kong at the Los Angeles International Airport on August 10, 2010.
I was shocked to be informed that my reservation has been cancelled by the computer system. No reason or explanation was given and I was not able to secure another seat even in the economy class due to its full capacity. But I have booked my seat 2 weeks ago; yet there was no record of my booking.
Please investigate if there is a glitch in your computer system as I did glean some news of a system update in your airline administration.
I am waiting for your due response on my complaint.